Terms and Conditions

TERMS AND CONDITIONS This document describes the terms and conditions applicable to the use of the website https://copecvoltex.cl/ (hereinafter "the Site") and the products and services provided through it, which shall be governed by current Chilean legislation, in particular Law No. 19.496 on the Protection of Consumer Rights and Law No. 19.628 on the Protection of Private Life. Consequently, all visits and all contracts and transactions carried out by a customer or user on this Site, as well as their legal effects, shall be governed by the Terms and Conditions established in this document, as well as subject to said legislation. The Terms and Conditions described herein shall be understood to form part of all purchases and sales executed or concluded through the systems included on this Site between its users, hereinafter interchangeably referred to as "consumer," "user," or "client," and Copec Voltex SpA., hereinafter "Copec Voltex," the company that owns and manages the website https://copecvoltex.cl/, tax identification number 77.107.835-4, domiciled at El Bosque 211, Las Condes, Santiago, Las Condes, contact telephone number (56 2) 2 461 7000 and contact email address contacto@copecvoltex.cl, legally represented by its General Manager Andrea Castro Mozo, national identity card number 17.516.641-6. To purchase the products and services offered on the Site, it is required that the user expressly accepts these Terms and Conditions and any eventual modifications thereto. In the event that any person does not accept these Terms and Conditions—which are mandatory and binding in nature—they must refrain from purchasing the goods and services offered by Copec Voltex through this website. Because of the above, we recommend reading these Terms and Conditions carefully, printing them, or saving a copy on your computer's local disk drive to review them later. The Site may contain hyperlinks to other websites that are not controlled by, edited by, or have any relation to Copec Voltex. The function of the links found on the Site is merely informative and is limited only to making the user aware of other sources of information related to the subject matter of the Site; this information should be considered complementary, and in the event of any contradiction, the user must adhere to what is stated on the Site by Copec Voltex.  Copec Voltex is not responsible in any way for the information provided on other websites linked to the Site. Copec Voltex does not control or exercise any type of supervision when it includes a link to them, assuming that their content complies with the current and applicable legislation in each case. For this reason, the use of links to other sites does not in any way imply responsibility, control, or dominance by Copec Voltex over the contents included therein. Copec Voltex does not perform any work regarding the supervision or approval of the contents and/or information found on other websites. Copec Voltex shall not be liable for any damages that may be related to the operation, availability, accuracy of the information contained, and continuity of the linked sites.  The act of simply visiting and browsing https://copecvoltex.cl does not impose any type of obligation on the user, unless they express in an unequivocal manner, through positive acts, their willingness to register and/or contract for the services and products offered by the Site, in the form indicated in these Terms and Conditions. In order to accept these Terms and Conditions, the user must click where the Site provides the option "I expressly accept the terms and conditions" or another equivalent option where full consent regarding acceptance is permitted. All limitations of liability are without prejudice to the stipulations provided by law.
  1. Registration and account creation:
In order to purchase the products and services offered by the Site, the user may create an account on the Site by providing all the data indicated in the mandatory fields and creating a secret password for their exclusive use, or they may proceed with the purchase as a guest, without needing to create an account to carry out the transaction. In both cases, the user must expressly and unequivocally accept the Terms and Conditions and Privacy Policy of Copec Voltex.  The data provided by the user will be considered reliable, and it is the user's responsibility to keep it updated. Once registered or having logged in as a guest, the user may purchase the products and services available on the Site. Registration on https://copecvoltex.cl is free. The data associated with the user's account, especially their secret password, is personal and non-transferable. The user is responsible for maintaining the security of their account, taking care at all times of the security and confidentiality of their access password. The user is expressly prohibited from allowing third parties to access their account through the use of their username and password. In this sense, by accepting these Terms and Conditions, the user assumes responsibility for any damages that may arise from unauthorized use of their account. In this regard, the communication, delivery, or disclosure by the user of their secret password to third parties and/or the use that third parties make of said password will in no case imply any responsibility for Copec Voltex. In the event that the user does not remember the secret password, they may change it in accordance with the procedure indicated on the Site. The same applies when the user wishes to change their password. In the event that the security of their account is exposed, they must notify Copec Voltex immediately. All activity carried out on the Site with the user's name and their respective password will be understood to have been performed directly by the account holder and will be considered as full proof regarding the acts performed. All limitations of liability are without prejudice to the stipulations provided by law.
  1. Regarding the service-purchase of products:
On the website https://copecvoltex.cl, the process the user must follow to make a purchase will be informed. Before perfecting said contract, a validation process will be carried out, in accordance with which the customer's data will be verified, the products for the order will be collected based on available stock, and subsequently, the sales confirmation will be sent to the customer via email, concluding with the dispatch of their order. The purchase receipt will be sent to the customer electronically together with the sales confirmation. To proceed with the purchase, the user must:
  1. Select the products they wish to purchase and add them to their virtual shopping cart;
  2. Access the virtual shopping cart;
  3. Accept these Terms and Conditions;
  4. Complete dispatch information;
  5. Accept the Privacy Policy;
  6. Select shipping type;
  7. Select "Continue to payment"
  8. Before proceeding to payment, a summary of the sale will be displayed on the screen, indicating information related to:
  • The description of the product or service contracted.
  • Its price.
  • Shipping cost, if applicable.
  • Time range the shipping will take.
 
  1. Select payment method.
Once the purchase is verified, the purchase confirmation will be sent to the user at the registered email address, indicating the details of the products, prices, purchase order number, shipping method, and estimated delivery date, indicating the minimum and maximum delay time.  The customer will receive email notifications indicating the status of their order. Once informed that said order is on its way, the customer will be able to track the shipment.  III. Accepted payment methods. The payment methods that can be used for purchases on the Site are bank cards enabled and issued in Chile, including credit cards, debit cards, and prepaid cards. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and, in relation to their issuer, to what is agreed upon in the Opening Contracts and Regulations for Use. In case of contradiction, what is expressed in the contract with the issuer will prevail. It is necessary to point out that Copec Voltex does not store the data of the bank cards used for payment; these will be stored securely at Transbank. Copec Voltex is not responsible for losses, theft of confidential information in inaccurate, unauthorized, or fraudulent electronic payment transactions. The user's responsibility regarding inaccurate, unauthorized, or fraudulent payment transactions is governed by the agreement with the corresponding Card Provider. All limitations of liability are without prejudice to the stipulations provided by law.
  1. Formation of consent in the contracts concluded
Through the https://copecvoltex.cl/ website, offers of goods and services detailed therein will be made, which may be accepted through express acceptance thereof, electronically via the mechanisms the Site itself offers for that purpose. An essential requirement for the sale of products and services is the verification of payment by Copec Voltex, in addition to the following considerations:
  1. That it has the items in stock or substitutes at the moment of the offer acceptance.
  2. That it validates and accepts the payment method offered by the user;
  3. That the data registered by the customer on the Site matches what was provided when accepting the offer. It will be the customer's exclusive responsibility that the data provided when requesting their order, such as name, address, region, commune, city, contact telephone numbers, and email address, is correct. If it has not been possible to verify this data through available, possible, reasonable, and suitable means, the order will be rendered void, which will be promptly informed to the user.
As a security measure for transactions, Copec Voltex may void the purchase in the following cases: (i) when the validation process results in one or more of the data provided by the customer being incorrect; (ii) when there is an inconsistency between the information provided by the customer in the purchase order and the data corresponding to the payment method intended to be used. It is noted that transactions made with credit cards are subject to additional validation that may take up to 48 business hours longer than the usual validation process, which does not depend on Copec Voltex. Once said validation is verified, Copec Voltex will send the purchase confirmation to the email address registered by the user, attaching the respective receipt. Consent will be understood to be formed from the moment this written confirmation is sent to the user and at the place where it was issued.
  1. Prices:
The prices, products, and services displayed on the Site only apply to purchases made on the Site and are not applicable to transactions made in Copec Voltex stores and/or other websites or other stores. Discount codes: Copec Voltex, through the Site, may make available to its customers discount codes that can be used during the product purchase process on the Site. Such codes are governed by the conditions indicated therein, such as validity date, payment method, maximum number of units, stock availability, and maximum redemptions, among others. Discount codes must be used at the moment of making the purchase and apply to current prices, so once used, the discount is automatically reflected in the price. These discount codes are not cumulative unless expressly indicated otherwise.
  1. Stock:
Copec Voltex will make every effort to inform the user of a lack of product stock prior to contracting. In the event that the product is found to be out of stock, Copec Voltex will contact the customer to offer the option of choosing another product or a full refund of the money paid for it. The shipment of the new product or the refund of the money must be verified within a period of 5 business days from the moment the customer informed Copec Voltex of their choice or from the day they provided their bank details for the refund, as applicable. VII. Shipping and delivery: The shipping and delivery of products purchased through the website https://copecvoltex.cl/ are governed by the shipping conditions selected by each user on the Site. The determination of the shipping location depends exclusively on the user. Copec Voltex is exempt from any liability for the impossibility of fulfilling the delivery on time and in the proper manner when it has been impossible to corroborate through possible and reasonable means the delivery location during the purchase validation process, for example, if the address does not exist or does not correspond to the user. Likewise, it is exempt from liability for being unable to fulfill the delivery on time and in the proper manner due to an act of God, force majeure, states of emergency or catastrophe, state of siege, curfew, or acts of authority that prevent free transit or access to all or part of the country. The cost of home delivery is charged to the customer and will be informed at the time of the purchase process, without prejudice to free shipping that Copec Voltex may determine at its sole discretion. The latter will also be informed in a timely manner at the time of the purchase process. In the event that there is no person to duly receive the products purchased through the Site, these will be returned to the corresponding distribution center and a new delivery date will be coordinated with the user, with the user being responsible for paying the cost associated with the new shipment. The customer must not receive or accept any product that does not correspond to what was purchased or when the packaging is damaged, and must request the person making the delivery to return the product to the provider. In the case of customers who have received the product and subsequently realized that it did not correspond to the purchased product, they must contact customer service at contacto@copecvoltex.cl, indicating in the subject line the purchase order number, name, pick-up address, and contact telephone number; they must also attach images of the received product to request the withdrawal of the product and the delivery of the correct one. All limitation of liability is without prejudice to the stipulations contemplated by law. VIII. Right of withdrawal: As provided in Law No. 19,496, the customer may exercise their right of withdrawal within a period of 10 days from receipt of the product acquired through the Site. The shipping service for products offered through the Site may not be subject to the right of withdrawal. The foregoing applies to the extent that the nature of the acquired product allows for such a right to be exercised. Any exclusion originating from that reason will be duly informed to the customer prior to the time of purchase. To be able to exercise the right of withdrawal, the consumer must contact the customer service area during business hours by sending an email to contacto@copecvoltex.cl, informing them of their intention to exercise their right of withdrawal. Likewise, they may communicate at any time to the telephone number (+569)32574935, which is informed on the website. In this way, Copec Voltex is committed to having information channels that are easily accessible to consumers so that they can exercise their rights correctly and efficiently. The customer must send the product back to the warehouse via Chilexpress, within a period not exceeding 10 business days from the time Copec Voltex sends the label for the product return. This shipment is at no cost to the customer. Then, Copec Voltex will verify the condition of the product covered by the right of withdrawal and will have a period of 3 business days from receipt of the product to inform the consumer of the result of their request and ask the customer who made the purchase of the product subject to withdrawal to indicate the bank account details where they wish to receive the refund of the money in case it is accepted. Once the details for making the bank transfer are received, Copec Voltex will have a period of 5 business days to make the refund for the total paid for the product subject to withdrawal, excluding the shipping cost. It is the customer's responsibility to inform Copec Voltex of the bank details for making such a transfer in a timely manner once they are requested. Products acquired on the Site may only be returned in exercise of the right of withdrawal in accordance with the procedure just described. Service Stations, Pronto Stores, and Punto do not make refunds for products acquired on the Site. Business days shall be understood as Monday to Friday, excluding holidays, and business hours as 9:00 a.m. to 6:00 p.m. on business days.
  1. Policy for exercising the legal right of Legal Guarantee
Claims from consumers who have purchased or acquired products at https://copecvoltex.cl/ that suffer from defects in their quantity or quality in accordance with what is expressed in Articles 19 and 20 of Law No. 19,496 on the Protection of Consumer Rights shall be governed by this Policy for Exercising the Right of Legal Guarantee, hereinafter, "The Policy".
  1. Article 19 of Law 19,496: Consumer's right to legal guarantee in the event that the quantity or net content of a new product is less than that indicated on the container or packaging.
In these cases, the consumer who has acquired or purchased products through the use of the website https://copecvoltex.cl/ and that suffer from the defects indicated in the heading of this point has the right to choose between:
  1. i) Replacement of the product (upon restitution of the acquired good);
  2. ii) Bonus of its value toward the purchase of another product;
iii) Refund of the price paid in excess. Term: the exercise of this right will be 6 months from the date on which the product acquired through a purchase made on the https://copecvoltex.cl/ website was received. The foregoing applies provided that the product has not deteriorated due to a fact attributable to the consumer. Exchanges will be subject to available stock, which will be duly informed to the customer, who will also be asked for a photograph showing the defect of the product.
  1. Article 20 of Law 19,496: Consumer's right to legal guarantee in the event of quality defects or others detailed in Article 20 of Law 19,496 on the protection of consumer rights.
In the event that the acquired product presents deficiencies in manufacturing, processing, materials, parts, pieces, elements, substances, ingredients, structure, or quality, as the case may be, is not entirely suitable for the use or consumption for which it is intended or for which the provider indicated in its advertising, or if any of the other grounds contemplated in Article 20 of Law No. 19,496 are verified, the consumer may opt for one of the following alternatives:
  1. Free repair of the good;
  2. Replacement or exchange of the product (upon restitution of the acquired good);
  3. Refund of the amount paid (upon restitution of the acquired good).
Term: The term for the exercise of this right will be 6 months from the date on which the product acquired through a purchase made on the https://copecvoltex.cl/ website was received. The foregoing applies provided that the product has not deteriorated due to a fact attributable to the consumer. Exchanges will be subject to available stock, which will be duly informed to the customer, who will also be asked for a photograph showing the defect of the product. The rights just described are exercised without prejudice to compensation for damages caused.
  1. Procedure for exercising the right of legal guarantee.
To be able to exercise this guarantee, for both cases indicated above in letters “A” and “B”, the consumer must contact the customer service area during business hours by sending an email to the inbox contacto@copecvoltex.cl, informing them about the defect of the product and communicating their option according to the alternatives referred to above, depending on the defect alleged by the consumer. Likewise, they may communicate at any time to the telephone number (+569)32574935, which is informed on the website. In this way, Copec Voltex is committed to having information channels that are easily accessible to consumers so that they can exercise their rights correctly and efficiently. The customer must send the defective product back to the warehouse via Chilexpress, within a period not exceeding 10 business days from the time Copec Voltex sends the label for the product return. This shipment is at no cost to the customer. Then, Copec Voltex will verify the condition of the product covered by the legal guarantee and will have a period of 3 business days from receipt of the product to communicate to the consumer the result of their request, ask the customer to indicate the chosen alternative, and indicate the bank account details where they wish to receive the refund of the money in case they have chosen that option. In the event that the customer has chosen a refund of the money, from the moment the details for making the bank transfer are received, Copec Voltex will have a period of 5 business days to make the refund of the total paid for the product subject to the guarantee, including the shipping cost. It is the customer's responsibility to inform Copec Voltex of the bank details for making such a transfer in a timely manner once they are requested. In the event that the customer has opted for the repair or replacement of the good subject to the guarantee, Copec Voltex will have a period of 7 business days from the notification of the result of the request to comply with said alternatives and send the new product if applicable. In other cases, Copec Voltex will have a period of 7 business days from the notification of the result of the request to comply with the alternative chosen by the consumer. Business days shall be understood as Monday to Friday, excluding holidays, and business hours as 9:00 a.m. to 6:00 p.m. on business days.
  1. Requirements for the appropriateness of exercising the right of legal guarantee.
  1. The right to opt for any of the alternatives indicated in letters “A” and “B” assumes that the good subject of the claim has not deteriorated, or that the failure or defect has not occurred, due to a fact attributable to the consumer. Copec Voltex will have to analyze the condition of the product and will verify if this fact is attributable to Copec Voltex.
  2. In all cases, the consumer must present the receipt, invoice for the product or service, or product dispatch guide, or any other document that proves the purchase.
Products acquired on the Site may only be returned in exercise of the legal guarantee in accordance with the procedure just described. Service Stations, Pronto Stores, and Punto do not make exchanges or refunds for products acquired on the Site.
  1. Exchanges
Products purchased through the Site cannot be exchanged without meeting one of the circumstances described in the previous number. That is, these products only admit exchanges through the exercise of the right of legal guarantee and not for any reason.
  1. Liability:
Copec Voltex will not be held liable for the non-delivery of products on time if there is no one over the age of 18 at the address specified by the customer for the dispatch of products to receive the purchase, or if the data provided by the customer for the dispatch of the purchase is incorrect. In the event that the delivery location corresponds to a building, condominium, or facility where free access is not permitted, the product will be delivered to the doorman, concierge, or person in charge of the building or facility. In such a case, Copec Voltex is exempt from all liability should the products deteriorate due to improper storage. Furthermore, the parties acknowledge and place on record that the computer platform provided by Copec Voltex through its website is not infallible, and therefore, circumstances beyond the provider’s control may arise, causing the Site or the computer platform to be non-operational. In such cases, Copec Voltex undertakes to restore the Site and the computer system as quickly and reasonably as possible, without any liability being attributed to it as a result. In the event that viruses or other elements exist in the electronic documents stored in the consumers' computer systems, Copec Voltex shall not be held liable for them. Copec Voltex will not be liable for damages caused to the customer and/or any user resulting from the improper use of the technologies made available to them, or from the misuse or bad faith of users and/or buyers. Copec Voltex is exempt from all liability associated with products manufactured and/or produced by third parties, insofar as it relates to the manufacturer's liability. Copec Voltex is exempt from all liability in the event of being unable to provide the service due to force majeure or acts of God. In the event of any breach of these Terms and Conditions and/or the law, or suspicion of fraudulent use of the Site, Copec Voltex reserves the right to temporarily or permanently suspend or delete a user's account. Any limitation of liability is without prejudice to the provisions stipulated by law. XII. Electronic Documents: The user, in their capacity as a manual recipient of electronic documents, in accordance with Exempt Resolution No. 11 of February 14, 2003, of the Internal Revenue Service (which established the procedure for authorized taxpayers to issue and send electronic documents to manual recipients), accepts and authorizes that the tax document corresponding to purchases made at https://copecvoltex.cl/ be delivered exclusively by electronic means, through its transmission to their email address. XIII. Intellectual Property All content included on this site, such as text, graphics, logos, button icons, source codes, images, audio clips, digital downloads, and data compilations, is the property of Copec Voltex, its parent company, its subsidiaries, or its content and/or product suppliers, and is protected by Chilean and international intellectual property laws. The graphic materials, logos, page headers, advertising phrases, button icons, written text, and service names included on this Site are trademarks, creations, or trade dress owned by Copec Voltex or Copec S.A. in Chile and other countries, its subsidiaries, or the suppliers of the products offered on the Site. All rights not expressly granted in these Terms and Conditions are reserved by Copec Voltex. No product, image, or sound may be reproduced, duplicated, copied, sold, resold, visited, or exploited for any purpose, in whole or in part, without the prior written consent of Copec Voltex. Framing or using framing techniques to enclose any trademark, logo, or other proprietary or patented information (including images, text, page layout, or forms) of Copec Voltex is prohibited without prior written consent. Meta tags or any other "hidden text" utilizing the name or trademarks of Copec Voltex and, in general, of Copec S.A. companies, cannot be used without prior written authorization from said company. Improper use of this Site or of the trademarks, licenses, designs, and/or patents is prohibited. The foregoing is without prejudice to the exceptions expressly provided for by law. XIV. Validity of Terms and Conditions. These Terms and Conditions shall enter into force from the date of their publication on https://copecvoltex.cl/ and shall remain in force as long as they are not modified. Modifications will be duly published on the Site and must be expressly accepted at the time of making new purchases.
  1. Applicable Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Chile. Any dispute or conflict arising from the use of the website https://copecvoltex.cl/, its Terms and Conditions, and the Privacy Policies, their validity, interpretation, scope, or compliance, shall be submitted to the applicable laws of the Republic of Chile.